Welcome to the Azores Yoga website, owned by Natali Santos. By accessing and using this website, you agree to these Terms and Conditions and to our Privacy Policy & Cookies. We recommend that you read this document carefully before using our services or making any purchase. documento antes de utilizar os nossos serviços ou realizar qualquer compra.
General Terms, Conditions and
Student Regulations
Last update: 27/07/2026
1. Scope and acceptance
These Terms and Conditions govern the use of the Website and its services, purchases made via the online platform, and the rights and obligations of the parties: AZORES YOGA (“we”, “us” and “our”, or “the studio”) and you (“customer”, “student” and “practitioner”).
By booking, participating in or using our services, you confirm that you have read, understood and fully accept these terms.
All services are subject to prior booking and availability.
2. Bookings and Reservations
AZORES YOGA uses the YOGO Booking platform for all class reservations, as well as for the purchase and management of memberships, class packs, and drop-ins. All membership and pack students are required to create a Client Profile, and access to classes is granted exclusively through prior reservation. Class cancellations must be made at least 90 minutes (1h30) in advance. After this period, the class will be considered used and cannot be rescheduled or refunded.
3. Membership and Enrollment Conditions
- The membership plan is available to residents and requires the creation of a Customer Profile on YOGO and completion of the Registration Form, as well as payment of the Registration Fee + Annual Insurance (€20).
- The membership fee must be paid at the beginning of each month and is independent of actual class attendance. Partial-month payments are not accepted, except in the first month of practice, if the student starts classes after the 15th.
- Students with active memberships may make up missed classes with any teacher until the end of the current month.
- The student is entitled to a membership suspension for up to 2 months (due to holidays, illness, or extended absence). If the absence exceeds this period, the registration fee (€20) must be paid again upon return.
4. Trial Classes and Drop-ins
- Students must purchase the pack and book their classes through the YOGO platform. Class cancellations must be made at least 1 hour and 30 minutes (90 minutes) in advance. After this period, the class will be considered used and cannot be rescheduled or refunded.
- Students attending drop-in classes or using class packs are exempt from paying the Registration Fee + Annual Insurance.
5. Student Responsibilities
- Hygienization of Materials: Students are responsible for cleaning their personal materials (mats, balls) after use.
6. Civil Liability Insurance
Azores Yoga is covered by a civil liability insurance, which protects against damages caused to third parties during classes held at our premises. This insurance ensures that, in case of incidents resulting in personal or material damage to third parties, legal responsibilities will be met in accordance with current regulations.
7. Special Activities, Events, and Workshops
- Registration Payment: To secure your place in any activity, event, or workshop, a reservation and full payment must be made by the deadline established for each event.
- Cancellation Less Than 24 Hours Before the Event: If the student is unable to attend the event or activity for which they registered, the amount paid will not be refunded.
- Cancellation More Than 24 Hours Before the Event: The amount paid may be used as credit toward another activity, event, or workshop within a period of 6 months, counted from the original registration date. The student may transfer the credit to another registration, subject to availability and prior communication with the studio.
- In the event of cancellation, the student must notify the studio as far in advance as possible.
8. Exceptions
- In cases of force majeure (health problems, unforeseen emergencies, etc.), the studio reserves the right to review the situation individually and may, at its discretion, authorize a refund or transfer to another activity.
9. Participant Responsibility
We recommend that all practitioners are aware that, despite the safety and prevention measures in place, practice involves risks. It is each participant’s responsibility to ensure their own well-being during classes. The studio does not accept responsibility for any damages or injuries that may occur outside the scope of its civil liability.
By taking part in AZORES YOGA’s classes and activities, you declare on the consent form that you are physically fit to practise and that you accept full responsibility for your health and well-being throughout all activities. You understand that yoga may involve physical exertion and agree to inform the teacher of any relevant medical conditions. You acknowledge that AZORES YOGA and its instructors are not liable for any injuries or discomfort resulting from the practice, and you undertake to practise mindfully and within your own limits.
10. Intellectual Property
All content on this website (text, images, trademarks, design, methodologies) is the exclusive property of AZORES YOGA and is protected by copyright. Reproduction, distribution or commercial use without written authorisation is prohibited.
Recording of classes is prohibited without the express consent of the teacher and the participants.
11. Disputes and alternative dispute resolution
In the event of a dispute, the consumer may, in accordance with Law No. 144/2015, resort to alternative dispute resolution:
Azores Regional Centre for Consumer Information, Mediation and Arbitration (CIMARA)
https://ocimara.pt/en/
12. Electronic Complaints Book
We provide access to the Electronic Complaints Book, in accordance with Decree-Law No. 156/2005:
https://www.livroreclamacoes.pt/inicio
13. Changes to These Terms
We reserve the right to update or amend these Terms at any time. Any changes will take effect from the date they are published on the Website.e.
14. Contact Information
Business owner: Natali Santos
Address: Rua de Pedro Homem, nº 49, 1º andar, Ponta Delgada, Portugal
VAT number: PT262202778
Phone number: +351 918 131 351 (Portuguese mobile network call)
E-mail: info@azoresyoga.com
Please contact us if you have any queries about these Terms or any suggestions.